POLICIES

Purchasing from Tango's Shoes

All orders can be placed via our website.

If you are not satisfied with your purchase, you may return, unworn footwear, within 7 working days of delivery. 

(Conditions apply, as stated in our Return Policy)

Payment

We accept all major credit cards.

Pricing

All prices on the Tango's Shoes web page are in New Zealand dollars and are inclusive of GST.

Tango's Shoes reserves the right to alter prices as needed.

SHIPPING CHARGES

Shop online with ease and enjoy free shipping on all New Zealand orders over $100 (excludes RURAL DELIVERY)

Shipping costs are as follows:

New Zealand:     Free shipping over $100

                            $10 for all orders under $100

Rural Delivery:    $10 for all orders

Australia:             $15 for Shoes and Handbags

                            $25 for Boots

International:       To be confirmed upon purchase

All deliveries will be made by courier therefore we will not be able to deliver to a Post Office Box. It is important that your details are completed in full to ensure accurate sending and tracking of your purchases. Your parcel will arrive within 7 working days of receipt of order within New Zealand, please note that rural deliveries may take slightly longer. Australia 7-14 days.  Delivery times given are subject to stock availability and we will advise you if an order is to be delayed.

Returns Policy 

We offer a refund on all online purchases that:

  • Differ from the order placed.
  • Have manufacturing defects.
  • Vary from their description on the website.
  •  

    Shoes must only be tried on indoors.

    Shoes must be returned in their original condition with their respective box and packaging within 7 working days from your receipt of order.

    We will not accept back worn footwear unless there is a fault with the product.

    We have a no refund policy for goods purchased online. If you are unhappy with the sizing or colour you have selected on our website, we are happy to exchange for another size or colour where available which will incur a courier cost. We cannot guarantee an alternate size or colour is available; when we do not have the size or colour you require in stock you can exchange for another product or receive an instore credit note to the value of the goods purchased minus courier costs

    Where/How to Return Footwear.

    If you return your shoes by courier, please ensure you include the following:
     - Proof of purchase  
     - Your name, address and contact details
     - Also please ensure to include a note advising the reason for your return

    If you return your shoes to one of our stores, please ensure to bring your proof of purchase. Alternatively you can send to the address below.

    Return to:

    Tango’s Shoes

    41 Albert Street

    Whitianga

    Once the product has been received and verified by us, Tango’s Limited will resend the replacement item or when appropriate give an in store credit for the value of the product.

    Footwear Guarantee

    All footwear sold by Tango’s Shoes is guaranteed against defects in material and workmanship.

    Footwear worn under normal conditions of wear and tear will be covered by this guarantee

    We do not guarantee against abusive or excessive wear and tear of footwear.

    Privacy Policy

    Your privacy is very important to us at Tango’s Shoes.

    You can visit our web site without relaying any information at all.

    We will not collect personal information on our web site without your knowledge and permission.

    This personal information is only collected when you knowingly and voluntarily submit it to us for reasons such as when you contact us via email, order goods from us or join the Tango’s Club. Tango’s Shoes will only use this information for the purpose it was submitted for. All your information will be treated as confidential.

    When placing an order with Tango’s Shoes, you may need to provide certain information to process your transaction. We will only use this information to process your orders and deliveries.

    Any Personal information passed on from you to Tango’s Shoes will not be passed on to any unnecessary third party nor will it be discussed sold or rented.

    Email

    It’s Tango’s Shoes policy to send our members emails throughout the purchasing process and other news letter emails with updates, promotions and specials.

    Should you not wish to be contacted via email please let us know by emailing enquiries@tangosshoes.co.nz

    Trends

    Tango’s Shoes uses statistical information such as how many visitors have viewed our website, this statistical information is collected to provide us with information about the use of our web site.

    We do not look at individual customers details.

    This information is to help maintain and develop the web site to provide better information to users.

    Cookies

    Our website users cookies, this allows us to remember you when you re-visit our web site. Most web sites, including Tango’s Shoes, use cookies to process orders.

    Links

    This site may have links to other Internet sites. Once clicked on the link you will be leaving the Tango’s Shoes site and entering another site.

    Tango’s Shoes are not responsible for any practices on linked Internet sites that might breach your privacy.

    Security

    Your information is not stored on our web site, but is sent directly to our data base computer which is securely situated on our Premises.

    Changes to Privacy Policy

    We may, without notice, amend or modify this Privacy Policy by posting the amended Privacy Policy on this Internet site.